Mphasis Tech Support Associate Position | Exciting Opportunity for Freshers| Pune

Mphasis is hiring for the Tech. Support Associate - SD (Service Desk) position in Pune. This entry-level opportunity is perfect for candidates interested in IT operations, ticket management, and providing first-line technical support.

The selected candidate will play a crucial role in ensuring smooth IT operations and user support, gaining hands-on experience in troubleshooting technical issues, using ITSM systems, and maintaining customer relationships.

Job Details

Company: Mphasis

Official Job Title: Tech. Support Associate - SD

Employment Type: Full Time

Location: Pune, Maharashtra, India

Experience Required: 0 - 2 Years (Freshers / Entry-Level)

About the Role

A Service Desk Agent is responsible for providing first-line technical support and assistance to end-users. This role is crucial in ensuring smooth IT operations and user support within the organization.

Mphasis applies next-generation technology to help enterprises transform businesses globally. As part of this team, you will be on the front lines of customer centricity, managing inquiries, troubleshooting IT-related incidents, and ensuring maximum customer satisfaction.

Key Responsibilities

As a Tech. Support Associate, you will be involved in:

• Providing first-line technical support and assistance to end-users in a professional and courteous manner.
• Receiving, troubleshooting, and resolving IT-related incidents and service requests.
• Logging all User Service Tickets in ITSM systems with complete and accurate information.
• Owning ZB user issues through to full resolution.
• Responding to all in-scope activities as defined in standard procedures.
• Performing daily, weekly, and monthly scheduled reporting.
• Submitting knowledgebase article update requests regularly for new and existing issues and resolutions.
• Managing customer inquiries and maintaining strong customer relationships.

Required Skills & Qualifications

Technical & Professional Skills (Candidates should have):

• Familiarity with ticket management and IT service desk operations.
• Basic troubleshooting skills for IT-related incidents and service requests.
• Ability to ensure adherence to standard processes and policies (ZB and Mphasis).

Educational Qualifications

Candidates should meet the standard educational criteria:

• Bachelor's Degree or Equivalent IT Certification/Diploma is preferred.

Soft Skills

• Good communication skills (written and verbal).
• Effective problem-solving abilities.
• Professionalism and courtesy in customer interactions.
• Strong focus on customer satisfaction and relationship building.

Success Criteria

• Successfully resolve IT-related incidents within defined SLAs.
• Maintain accurate and complete records in the ITSM ticketing system.
• Consistently achieve high customer satisfaction ratings.
• Contribute effectively to the team's knowledgebase.

Who Should Apply?

• Freshers and candidates with 0 to 2 years of experience in technical support.
• Individuals with excellent communication and problem-solving skills.
• Candidates looking to start a career in IT Service Management (ITSM) and Infrastructure Support.
• Those who enjoy helping people and resolving technical challenges.

How to Apply

Interested and eligible candidates can apply for the Mphasis Tech. Support Associate position through the official career application page.

Click Here To Apply :

https://mphasis.ripplehire.com/candidate/?token=XvBQTR0cQ91912ZQFEIL&lang=en&ref=LI01#detail

Frequently Asked Questions (FAQs)

1. What is the official job title at Mphasis?

The official job title is Tech. Support Associate - SD (Service Desk).

2. What is the experience requirement?

This position requires 0 to 2 years of experience, making it an excellent opportunity for freshers.

3. Where is this position located?

The position is based in Pune, Maharashtra, India.

4. What is the primary role of this position?

The primary role involves providing first-line technical support to end-users, managing ITSM tickets, and resolving IT-related incidents.

5. Are communication skills important for this role?

Yes, good communication skills are highly essential for managing customer inquiries and ensuring customer satisfaction.

6. What is the Job ID for this position?

The Job ID is 112752-42-1.

Disclaimer

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Applicants must verify the opportunity and apply only through the hiring company’s official channels. upGrad does not guarantee the authenticity, availability, selection, employment, or outcome of the opportunity. Applicants proceed entirely at their own discretion and risk.