GlobalLogic Off-Campus Drive: Technical Support Engineer (Compute Engine)

GlobalLogic, a Hitachi Group Company, is hiring for the Technical Support Engineer - Compute Engine position. This role is perfect for freshers and early-career professionals passionate about cloud technologies, customer support, and generative AI.

By joining GlobalLogic, you will collaborate with some of the world’s largest and most forward-thinking companies to diagnose, troubleshoot, and resolve complex issues in cloud environments.

Job Details

Company: GlobalLogic (A Hitachi Group Company)

Official Job Title: Technical Support Engineer- Compute Engine

Function: Engineering & Science

Experience Required: 0 - 1 Years

Work Model: On-site (24x7 shift environment)

Eligibility: Bachelor’s degree in Computer Science or a related discipline

About the Role

GlobalLogic is a trusted digital engineering partner at the forefront of the digital revolution. Today, they continue to collaborate with clients in transforming businesses through intelligent products, platforms, and services.

As a Technical Support Engineer, you will address customer-specific architectural design requirements, offering targeted solutions while ensuring speedy response and resolution times to meet strict Service Level Objectives (SLOs).

Key Responsibilities

In this role, your daily impact will include:

• Engaging with customers via email, chat, or phone to diagnose and resolve their issues.
• Addressing customer-specific architectural design requirements and offering targeted product solutions.
• Ensuring speedy response times, consistently meeting or exceeding Service Level Objectives (SLOs).
• Maintaining exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases.
• Utilizing advanced troubleshooting tools to pinpoint root causes and provide comprehensive assessments.
• Documenting and classifying internal queries, problems, and preventative actions for retroactive analysis.
• Filing detailed issue reports to Engineers, assisting in building documentation, and suggesting code-level solutions for complex bugs.

Requirements & Skills

• Bachelor’s degree in Computer Science or a related discipline and/or equivalent.
• 0-1 years of troubleshooting experience (or up to 3 years total experience).
• Experience with cloud or hybrid cloud environments (GCP experience is highly preferred).
• Willingness to work from the office in a 24×7 shift environment.
• Basic knowledge of AI/ML, Chatbots, LLMs, and Gen AI.
• Strong customer support capabilities and excellent communication skills.
• Proven troubleshooting skills with the ability to empathize with customers and handle issues with care.

Why Join GlobalLogic?

• Exciting Projects: Focus on industries like High-Tech, communication, media, healthcare, and retail.
• Collaborative Environment: Expand your skills with a diverse team in an open, laidback environment.
• Work-Life Balance: Flexible work schedules, paid time off, and holidays.
• Professional Development: Training in communication skills, stress management, and technical certifications.
• Excellent Benefits: Competitive salaries, family medical insurance, Life/Accident Insurance, NPS, and annual performance bonuses.
• Fun Perks: Sports events, cultural activities, subsidized food, GL Zones, and rooftop decks.

How to Apply

Interested and eligible candidates can apply for the GlobalLogic Technical Support Engineer position through the official career application page.

👉 CLICK HERE TO APPLY :

https://www.globallogic.com/careers/technical-support-engineer-compute-engine-irc300784/

Frequently Asked Questions (FAQs)

1. What is the official role title at GlobalLogic?

The official title is Technical Support Engineer- Compute Engine.

2. What is the experience requirement?

The role requires 0-1 years of specific troubleshooting experience, though candidates with 1-3 years of overall experience are welcome.

3. What is the educational requirement?

A Bachelor’s degree in Computer Science or a related discipline is required.

4. What cloud platforms should I be familiar with?

Familiarity with cloud or hybrid cloud environments is required, with GCP experience being highly preferred.

5. Are there any specific emerging technologies I need to know?

Yes, basic knowledge of AI/ML, Chatbots, LLMs, and Gen AI is required.

6. What is the working model for this role?

This is an on-site role that requires a willingness to work in a 24x7 shift environment.

7. Is this a customer-facing role?

Yes, you will actively engage with customers via email, chat, or phone to diagnose and resolve their issues.

8. What are Service Level Objectives (SLOs)?

SLOs are target response and resolution times that you are expected to consistently meet or exceed in this role.

9. What kind of training does GlobalLogic offer?

GlobalLogic offers comprehensive L&D programs including communication training, stress management, and technical certifications.

10. What is the Job Code for this position?

The Job Code is IRC300784.

Disclaimer

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Applicants must verify the opportunity and apply only through the hiring company’s official channels. upGrad does not guarantee the authenticity, availability, selection, employment, or outcome of the opportunity. Applicants proceed entirely at their own discretion and risk.