Microsoft Hiring Technical Support Engineering Apprentice 2026 | Freshers

Microsoft has announced recruitment for the position of Technical Support Engineering Apprentice in Bangalore. This apprenticeship opportunity is designed for students graduating in 2026 who are looking to start their careers with one of the world's leading technology companies.

The program provides hands-on experience in Technical Support, IT Service Management, Troubleshooting, System Administration, Networking, Customer Support, Microsoft Technologies, Cloud Computing, and Enterprise IT Operations.

Candidates will work alongside experienced professionals while receiving training on Microsoft products, customer support methodologies, and technical problem-solving skills.

Job Overview

DetailsInformationCompanyMicrosoftJob RoleTechnical Support Engineering ApprenticeJob TypeApprenticeshipLocationBangalore, KarnatakaWork ModeFully On-SiteDuration12 MonthsEligible Batch2026 GraduatesQualificationBachelor's DegreeStreamsInformation Technology, Computer Science, Electronics, Related FieldsExperienceFreshersTravel RequirementLess than 25%Job ID200039797

About Microsoft

Microsoft is a global technology leader known for products and services including Windows, Microsoft 365, Azure Cloud, Dynamics 365, GitHub, Xbox, and Artificial Intelligence solutions.

Operating in more than 190 countries, Microsoft empowers individuals and organizations through innovation, cloud computing, cybersecurity, productivity software, and digital transformation technologies.

Working at Microsoft provides opportunities to collaborate with global teams, learn cutting-edge technologies, and build a rewarding career in the technology industry.

Roles and Responsibilities

As a Technical Support Engineering Apprentice, you will gain practical experience in IT support and customer issue resolution.

Key Responsibilitie

• Identify and categorize IT service requests and incidents.
• Log and track support tickets using incident management tools.
• Analyze Service Level Agreements (SLAs) and customer requirements.
• Diagnose and troubleshoot technical issues.
• Perform incident analysis and issue resolution.
• Escalate complex technical problems when required.
• Install, configure, and maintain software applications.
• Support Microsoft Office and enterprise productivity tools.
• Work with databases, CRM systems, and business applications.
• Utilize remote troubleshooting tools to assist users.
• Access knowledge bases to identify solutions and workarounds.
• Maintain service quality and customer satisfaction standards.
• Follow IT support best practices and operational procedures.
• Participate in technical training and continuous learning programs.

Required Skills

Candidates should have knowledge of:

Technical Skills

• Technical Support
• IT Support
• Troubleshooting
• Incident Management
• Service Desk Operations
• Windows Operating System
• Microsoft Office
• Networking Fundamentals
• Computer Hardware Basics
• Software Installation
• CRM Tools
• Database Fundamentals
• IT Infrastructure Concepts

Soft Skills

• Communication Skills
• Customer Service Skills
• Problem Solving
• Analytical Thinking
• Team Collaboration
• Time Management
• Adaptability
• Learning Agility

Preferred Skills

Candidates with the following skills may have an advantage:

• Microsoft Azure Fundamentals
• Cloud Computing Basics
• Office 365 Administration
• Active Directory
• Networking Concepts
• Technical Documentation
• Remote Support Tools
• Cybersecurity Fundamentals
• ITIL Concepts
• ServiceNow Basics
• SQL Fundamentals
• Artificial Intelligence Awareness

Eligibility Criteria

Candidates must meet the following requirements:

• Graduating in 2026.
• No active academic backlogs.
• Pursuing a Bachelor's Degree in:
• Computer Science
• Information Technology
• Electronics
• Related Technical Fields
• Good academic performance.
• Strong communication skills in English.
• Interest in Technical Support and IT Operations.
• Freshers are eligible to apply.

Important Note

• Candidates must not have held full-time employment before the apprenticeship.
• Candidates who have already completed an apprenticeship must maintain a gap of at least 365 days before starting a new apprenticeship.

What You Will Learn

During the apprenticeship program, candidates will gain exposure to:

• Microsoft Product Support
• Technical Troubleshooting
• IT Service Management
• Cloud Technologies
• Customer Support Operations
• Enterprise Software Support
• Incident Resolution
• Network Troubleshooting
• Windows Administration
• Professional Communication
• Service Delivery Processes

Why Join Microsoft?

Microsoft offers one of the best learning environments for fresh graduates and aspiring technology professionals.

Benefits of Joining Microsoft

• Work with a global technology leader.
• Learn directly from industry experts.
• Hands-on experience with Microsoft technologies.
• Exposure to enterprise-level IT operations.
• Career development opportunities.
• Structured mentorship programs.
• Collaborative and inclusive work culture.
• Professional skill development.
• Real-world project experience.
• Global networking opportunities.

Important Skills to Increase Selection Chances

Candidates can improve their chances of selection by strengthening:

• Technical Troubleshooting
• Networking Fundamentals
• Windows Administration
• Cloud Computing Basics
• Microsoft Azure Fundamentals
• Customer Support Skills
• Communication Skills
• Problem Solving
• Database Fundamentals
• IT Support Concepts
• Service Desk Operations
• Technical Documentation

Latest Update

Microsoft is currently accepting applications for the Technical Support Engineering Apprentice position in Bangalore. Students graduating in 2026 with strong technical aptitude, communication skills, and interest in IT support careers are encouraged to apply as soon as possible.

How to Apply?

Interested candidates can apply through the official Microsoft Careers Portal.

Apply Here

Apply Link: https://apply.careers.microsoft.com/careers/job/1970393556873789

Frequently Asked Questions (FAQs)

Who can apply for the Microsoft Technical Support Engineering Apprentice role?

Students graduating in 2026 from Computer Science, Information Technology, Electronics, or related fields can apply.

Is this a full-time job?

No. This is a 12-month apprenticeship program.

What is the job location?

The position is based in Bangalore, Karnataka.

Can freshers apply?

Yes. Fresh graduates and final-year students graduating in 2026 can apply.

Is prior work experience required?

No. Prior full-time work experience is not required.

What technical skills are important for this role?

Technical Support, Troubleshooting, Networking Fundamentals, Windows Administration, Cloud Basics, and IT Support concepts.

Is Microsoft Azure knowledge required?

It is not mandatory but having Azure Fundamentals knowledge can improve your chances.

What will apprentices learn during the program?

Candidates will learn Microsoft product support, technical troubleshooting, IT operations, cloud technologies, incident management, and customer support processes.

What are the key skills Microsoft looks for?

Problem-solving skills, communication skills, customer support mindset, technical troubleshooting ability, and willingness to learn.

Does completing the apprenticeship guarantee a full-time role?

The apprenticeship focuses on skill development and practical training. Any future employment opportunities depend on business requirements and individual performance.

Disclaimer

This job listing is shared solely for informational purposes based on publicly available sources; upGrad is not affiliated with, authorized by, or acting on behalf of the hiring company, and does not participate in or influence the recruitment process.

Applicants must apply only through the official company website and proceed at their own discretion and risk.